Back in 10

The words you use in treatment presentation matter more than you think. Patients don’t respond to jargon, they respond to clear explanations, everyday language, and trust.
In this episode, Jen and Savanah unpack what makes treatment presentation successful, from framing diagnoses in simple terms to handling financial conversations with compassion and flexibility. They also share why strong team communication and calibrated language are the keys to case acceptance.
This is treatment presentation done right -  no pressure, just trust.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
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This episode isn’t about practice management or leadership tips. It is about real life, real struggles, and how we keep ourselves afloat in a demanding industry. Savanah and Jen share candid stories about mental health, setting boundaries, and finding ways to recharge when the weight of the dental world gets heavy.
They talk about dancing with kids, sniffing doodle paws, choosing health over hustle, and why kindness and empathy matter more than metrics.
It is not polished, not dental, just real.
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered conversation, Jen and Savanah explore how to manage attitude, energy, and communication across the entire team.
They share practical tips on separating personal stress from professional interactions, guiding “cold” providers toward warmth, supporting admin teams under pressure, and using self-reflection as a tool for leadership growth.
Real talk, real laughs, and real strategies for managing chairside manner.
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Patients remember how they felt when they walked out of your practice, and that memory shapes whether they return or refer. In this episode, Jen and Savanah share practical strategies to transform the end of an appointment into a moment that builds loyalty.
From smooth handoffs to thoughtful follow up, and even controversial takes on who should schedule and collect, this conversation offers ideas you can implement immediately to improve the patient experience.
 
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the real tea on first impressions, from lobby smells and website vibes to front desk titles and cringe clinician greetings.
Whether you're a dental leader, practice owner, or the team member who actually makes it all run, this one’s for you.
Why your reviews, photos, and booking links matter more than you think
The glow-up your “front desk” title needs
What NOT to say when calling a new patient back
Small changes that leave a big impression
Because first impressions don’t just matter - they hit.
 
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

You’re back from the conference, your brain is buzzing, and your notes are overflowing. Now what?
In this episode, Jen and Savanah break down how to transform that inspiration into action without overwhelming your team. From creating a game plan to setting timelines, delegating tasks, and tracking metrics, you’ll learn how to roll out change in a way that actually sticks.
Because leadership isn’t about dumping every new idea at once, it’s about pacing, purpose, and progress.
 
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 
#DentalConference #DentalLeadership #DentalTeamLife #DentistryPodcast #DentalOfficeManager #ConferenceTips #DentistryLife #DentalCommunity #BackIn10Pod #MeetingMayhem

What makes a dental conference speaker truly unforgettable and what swag is actually worth stuffing into your carry-on? In this episode of Back in 10, Savanah and Jen break down their top speaker picks, the qualities that keep attendees engaged (and emotional), and the giveaways that hit harder than a logo tote bag. Whether you’re planning your next CE trip or curating your own booth swag, this episode dishes up the real talk you didn’t know you needed.
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 
#DentalConference #DentalLeadership #DentalTeamLife #DentistryPodcast #DentalOfficeManager #ConferenceTips #DentistryLife #DentalCommunity #BackIn10Pod #MeetingMayhem

Conferences aren’t just about showing up, they’re about showing up prepared.
In this episode of Back in 10, we’re talking mindset, money, and making every conference minute count. From getting your boss to say “yes” to picking the right events and knowing which speakers will change your game, we’re giving you the strategies that turn a trip into an investment.
 
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 
#DentalConference #DentalLeadership #DentalTeam #DentistryPodcast #DentalOfficeManager #ConferenceTips #DentistryLife #DentalCommunity #BackIn10Pod #MeetingMayhem

Headed to a dental conference? Before you pack that extra pair of heels (or worse… that jumpsuit you’ll regret in the restroom), listen in!
We’re talking everything from rookie mistakes to pro-level packing tips, networking without burning out, and the must-haves that keep you sane in the chaos. Whether it’s your first event or your fiftieth, this is the survival guide you didn’t know you needed.
Learn how to:
Nail your conference wardrobe without sacrificing comfort
Network without feeling like you have to “friend” everyone
Save yourself from tech, travel, and tired-feet disasters
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 
#DentalConference #DentistryPodcast #DentalLeadership #DentalOfficeManager #DentalCommunity #ConferenceTips #DentalTeamLife #DentistryLife #MeetingMayhem #BackIn10Pod

Are you actually motivating your admin team or just managing them? In this episode, Savanah and Jen dive into the real strategies that inspire admin teams to show up, step up, and thrive. From leading by example and offering true presence, to setting achievable goals and recognizing hard work in meaningful ways, they share practical, actionable tips every dental leader can implement. Plus, a spicy chat on time off, bonuses, and why giving your team the freedom to "drive the Maserati" might just be your leadership superpower.
Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!
 
More ways to stay in touch!
🎥 Watch the episode on youtube: @backin10pod📱 Follow on Instagram: @backin10pod
🚨Check us out on Facebook: https://www.facebook.com/backin10pod/