Oct 8, 2026

Episode 69: Do You Need Another Employee or Just Better Systems?

The phones won't stop ringing. Recall is falling behind. Your front desk is overwhelmed. And someone inevitably says, "We need to hire another person!"

But do you?

In this episode of Back in 10, Jen and Savanah challenge one of the most common reactions to an overwhelmed dental practice: adding another employee before figuring out what's actually broken.

Is your team truly understaffed? Or are outdated workflows, unclear responsibilities, manual processes, and inefficient systems creating more work than necessary?

From Savanah's legendary color-coded Post-it Notes to Jen's absolute horror over sticky-note chaos (and her eventual confession that she used them, too), this conversation gets into the messy reality of running a dental practice.

They talk about decision fatigue, accountability, technology, and why even the best employees struggle when the systems around them aren't working.

And no, this isn't an anti-hiring episode. Sometimes you genuinely need another team member.

But before you add another salary to payroll, do a little detective work.

Because hiring another person won't automatically fix a broken process. It might just give you one more person working around it.

The question isn't always whether you need more people.

Sometimes it's whether you're giving the people you already have what they need to succeed.

Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!