Back in 10

Accounts receivable isn’t about bad patients or unlucky timing.  It’s about systems, expectations, and leadership. In this episode, Jen and Savanah dig into the real reasons AR continues to climb in dental practices and why avoiding money conversations creates more problems than it solves.
They break down how weak handoffs, unclear financial policies, and “we’ll deal with it later” thinking quietly drain cash flow. You’ll hear practical insights on setting expectations early, aligning insurance and patient balances, and building confidence around collections without damaging patient trust.
This episode is for leaders ready to stop chasing balances, fix the root causes of AR, and run their practice like the business it is.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Insurance verification isn’t glamorous, but it’s critical. In this episode, Jen and Savanah break down the real challenges behind verification - from outdated processes to team training gaps- and why treating it like busy work is one of the most expensive mistakes a dental office can make.
They discuss confidence in treatment planning, the importance of thorough documentation, the myth of “patients should know their insurance,” and the value of investing in tools and education that actually support your team.
A must-listen for any practice that wants predictable production and fewer headaches.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

This Thanksgiving, Jen and Savanah are reflecting on a year filled with change, growth, challenges, and the friendships that made all the difference. They talk about the people who supported them, the communities that lifted them, and the moments that shaped who they’ve become.
It’s raw, real, heartfelt, and very Back in 10.
If you’ve had a year that made you rediscover what really matters, you’ll feel right at home in this conversation.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

A predictable hygiene schedule is the heartbeat of every successful dental practice. In this episode, Jen and Savanah dig into the art and strategy of recall system refinement, from improving patient connections to setting team expectations and creating scheduling systems that prevent costly downtime.
They explore controversial approaches, the power of consistency, and why recall must be treated as a relationship, not a task list. If you’re tired of open chairs or unpredictable days, this conversation gives you the clarity and structure needed to turn it all around.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Efficient turnover isn’t busy work, it’s the backbone of a well-run practice.
In this episode, Jen and Savanah dive into what it really takes to create smooth operatory flow without cutting corners. They cover infection control, setup strategy, team communication, and the not-so-glamorous side of leadership that keeps the day on track.
Whether you’re a hygienist, assistant, or leader, this one’s a reminder that turnover is everyone’s job and teamwork is the real secret to staying on time.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

From omelet disasters to sticky-note chaos, Savanah and Jen tackle one of the least glamorous topics in dentistry - inventory management - with their trademark honesty and humor.
They share how to reduce waste, create accountability, and keep your ordering systems simple and sustainable. Whether it’s using scanners and barcodes or setting clear inventory responsibilities, this episode proves that strong leadership starts with the details.
And yes, they address double-ply toilet paper.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

What’s scarier than a failed bone graft? Try fraud, micromanagers, or being literally put in the freezer.
In this Halloween edition of Back in 10, Jen and Savanah read true listener-submitted “leadership nightmares." Those real stories of chaos, conflict, and lessons learned the hard way. From spooky team drama to chilling HR nightmares, they unpack what went wrong, what could have gone better, and how to handle it if it ever happens to you.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Brandi Williams didn’t plan on a career in dentistry - she stumbled into it, stayed for 31 years, and now leads 46 practices as Chief Growth Officer. In this Break Room Session, Jen and Savanah talk with Brandi about her journey from dental assistant to award-winning leader, how emotional intelligence changed her approach, and what it means to grow people, not just practices.
She also opens up about her life outside of dentistry- thrifting finds, Mahjong nights, and the lessons that keep her grounded.
Real leadership. Real life. Just the way Back in 10 likes it.
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

A full schedule doesn’t always mean a healthy one.
In this episode, Jen and Savanah tackle schedule optimization from every angle - productivity, burnout prevention, and the tools that actually make a difference. They share how to balance high-production appointments, address bottlenecks, and keep your team aligned with realistic, human-centered scheduling.
This is real talk about what works, what doesn’t, and how to create flow in your day without losing your mind.
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/ 

Great marketing doesn’t start with software.  It starts with people.
In this episode, Jen and Savanah share how to strengthen patient loyalty and referrals through genuine, personal connection.  Honestly, one handwritten note can do more than a $10K campaign.
They explore what happens when you blend the best of technology with a truly human experience, from celebrating patients to creating small, memorable moments that matter.
Because loyalty isn’t built by automation. It’s built by care.
 
 
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
 
More ways to stay in touch!
Watch the episode on youtube: @backin10pod
Follow on Instagram: @backin10pod
Check us out on Facebook: https://www.facebook.com/backin10pod/